Guidelines for Patients and Visitors Refusing to Wear a Mask

In support of the state mask order issued July 23, 2020, we are requiring masks to be worn in all KHN facilities. This is considered a public health and safety issue and needs to be complied with when entering our buildings. 

When a patient/visitor refuses to wear a mask within our facilities, the following guidelines are recommended: 


  • If being seen for an emergent reason or treatment, proceed with care. 
  • If being seen for an outpatient visit, testing, or treatment
  • Offer another appointment or return visit they can attend masked. 
  • Offer a telehealth visit if appropriate, with the patient at home.   


  • Emergency Department, outpatient appointments, and procedures: 
  • Ask the visitor to wait in their car and leave a contact number for the clinical team to access if needed. 
  • Inpatient
  • Ask the visitor to return at another time when they can wear a mask.  
  • Offer them technology options (Doxy.me) to visit with their loved one. 
July 30, 2020

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