The network’s Information Systems team is introducing updates to the self-service portal. New features include enhanced search, streamlined categorization, critical system alerts, and a one-stop location for all IS requests and service tickets.
A Knowledge Base is also being added to the portal, which will serve as an online library for IS information. In this new section of the portal, you’ll find “how-to” articles and resources about common topics, like Epic and Microsoft applications; PC, phone, printer, and mobile fixes; and project management.
Why is the portal changing?
The updated portal makes it easier for employees to request services, report issues, and search for knowledge at a time and place that’s convenient for them—without having to call iSupport.
When is the upgrade happening?
All updates will go live October 1.
How do I access the updated portal?
There will not be any changes to how employees access the portal. You can still find it at one of the access points below:
- iS link at the bottom of the intranet home page
- Information Systems under the Resources tab of the intranet
- iSupport Self Service under the Tools tab of the intranet
Questions? Visit the Information Systems portal or contact iSupport at ext. 44500.