Sycamore

Department Spotlight: Patient Relations Department
Sycamore

Department Spotlight: Patient Relations Department

A well-established Patient Relations department structure and process, supported by the right personnel, is key to identifying gaps between patient expectations and experiences of care and managing perceptions of patient expectations and quality of care (Gilly et al, 1991). Karen Swanger, patient relations expert, singlehandedly does that for our Sycamore campuses. It is easy to…

Feedback: Giving and Getting It Correctly!
Sycamore

Feedback: Giving and Getting It Correctly!

Dear Sycamore Family, Kettering Health Network is a “people organization.” At our core, we are all about our people. Full engagement of our people leads to our best outcomes and drives our mission. Conversation between us—whether it is across the organization, up to leadership, or with those serving in a supervisor role—is the life of…

Employees Helping Employees
Kettering, Sycamore

Employees Helping Employees

March is a month when we come together and celebrate employees helping employees. During the annual Employee Assistance Fund giving campaign, I encourage you to take a moment to count your own blessings and think about how you can play a role in changing the life of someone in need right here in our Kettering…

Welcome February 2019 New Employees
Sycamore

Welcome February 2019 New Employees

Sycamore Medical Center Ann Blizzard Beverly Johnson Kczerne Del Maypa Mark Miller Angela Jones Joyce McKnight Ruth Sihombing Shikare Blanks Adair Reynolds Amber Fox James Center Jeremiah Pearson Joshua Bentley Sarah Grimes Kettering Behavioral Medicine Center Makayla Russell Kiley Wright Sycamore Glen Health Center Holly Holderman Ryan Colthar Maria Sears Sycamore Glen Retirement Center Miranda…

This Year’s Giving Tree Donations
Sycamore

This Year’s Giving Tree Donations

It’s great to see the benefits of the donations that were collected from this year’s Sycamore Giving Tree. Dee Guttadore, Laurissa Ferguson, and Noreen Whitmill volunteered with the Shoes4theShoeless organization at an elementary school down in Franklin, taking over 200 gloves, hats, and scarves that were collected. As you can see, this is what was…

Department Spotlight: Sycamore Emergency Department
Sycamore

Department Spotlight: Sycamore Emergency Department

Many of our patients’ and their families’ journeys begin in our busy Emergency Department—the front door of Sycamore Medical Center. According to 2013 statistics, “More than three-fourths (81.8 percent) of unscheduled admissions to the hospital now come through the Emergency Department, which is a sharp increase from the previous decade when only 64.5 percent of…


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