Archive, Mission

Have You Ever Been a Patient?

Has a family member ever been in the hospital?

by Sandy Johnson, Network Director Patient Experience

Anxious. Frightened. Vulnerable. Helpless. Confused.

Were these some words that described the experience?

These are the words most often used by people who have had to be in the hospital.

Patients and families have much they can teach us about what helped or could have helped them experience less anxiety while in our care. Relieving their anxiety is not only a kind and respectful thing to do. Anxiety actually diminishes their body’s capacity to heal, and their mind’s capacity to remember what we say or teach.

Patient and Family Centered Care is an evidence-based approach that brings the perspectives of patients and families directly into the planning, delivery, and evaluation of health care. Patient and families work as partners with us to improve quality, safety, and service.

This year, at Kettering Health Network, we will emphasize our work with patients and families as a partnership.

The key principles of Patient and Family Centered Care are:

  • Dignity and respect – we listen to and honor patient and family perspectives and choices
  • Information sharing – we share complete and unbiased information with patients and families in ways that are affirming and useful
  • Participation – patients and families are encouraged and supported to participate in care and decision-making at the level they choose
  • Collaboration – we collaborate with patients and families in policy and program development, evaluation, facility design, as well as the delivery of care.


(from the Institute of Patient and Family Centered Care)

In the spirit of sacred work ask yourself, “What kind of partner will I be in someone’s healing and recovery today?”

February 6, 2014