Network Launching Centralized Operations Command Center
Featured, My Campus, Network, RSSFeed, Top Reads

Network Launching Centralized Operations Command Center

Kettering Health Network is creating a Network Operations Command Center, powered by TeleTracking software, to more efficiently care for patients and get them to the most appropriate level of care in the least amount of time.

An innovative command center

The Network Operations Command Center will coordinate the flow of all incoming, admitted, transferring, or discharging patients. They will appropriately place patients according to the level of care needed, available resources, and other factors—working closely and communicating with each unit. The command center, expected to go live November 2018, will initially provide centralization of Kettering Health Network’s transportation, patient bed placement, and path of discharge, with plans to centralize other operations in the coming years. It will be nearly 17,000 square feet located on the first floor of 1050 Forrer Blvd. in Kettering, Ohio.

Kettering Health Network’s command center brings an innovative approach to patient flow. “We are pleased and proud to bring this high-tech center to this area,” says Fred Manchur, CEO of Kettering Health Network. “As Kettering Health Network continues to grow, we have created additional access points to our health care services. We want our patients to receive the best care in the most efficient manner possible. This amazing command center will provide the foundation and technology needed to assess health system operations in real-time, to shine the light on bottlenecks before they occur, to predict and manage patient demand, and to proactively assign the right resources.”

TeleTracking to create transparency

TeleTracking’s software creates transparency through real-time reporting, analytics, and dashboards for the command center and caregivers. Command center staff will be able to view the status of every patient bed in real time in every Kettering Health Network hospital and medical facility. This level of insight will guide the command center in determining the best bed in the most appropriate care setting for the patient, based on a number of factors such as diagnosis and information from the admitting physician or EMS.

One feature of the software will expedite the discharge process to get patients back home or to the next level of care. By automating some of the coding needed for discharge, TeleTracking will help staff and physicians spend more time at the bedside.

August 15, 2018