Shout Outs

Shout Outs for March 20

Jana Mixon is the executive director for all Access and Scheduling Services, both Hospital and KPN practices. Jana has been with Kettering Health Network since 1996 and has worked at Grandview, Southview and Kettering before transitioning to a network role in 2008.  Jana has lead several Patient Access initiatives in 2013, the most notable being the ongoing transformation of Point of Service Cash collection processes.  Kettering Health Network went from collecting less than $4 million a year through 2012 to a new bench mark of $1.25 million per month, more than $16 million in 2013.

Jana is married to her husband Sean and they have two children, Brittany and Justin.  Jana loves reading, gardening and motorcycle rides.  Jana also enjoys giving back to the community and stays active in a local Jaycee Chapter, and is currently the event Chairperson for the Riverside/Wright Patt Area Relay for Life Event with the American Cancer Society.

Rick Dodds is the network director of Human Resources for Kettering Health Network. Rick has more than eleven years of progressive healthcare experience and was most recently in a senior leadership role at Sonora Regional Medical Center, in California.

In that role, Rick had direct oversight for Human Resources, Employee Health, Rehabilitation Services, Nutritional Services, Plant Operations, and Environmental Services, in addition to serving as the hospital’s Compliance Officer.  During his tenure at Sonora, Rick led a team that was able to move employee engagement levels from the 25th percentile to well above the 70th percentile.

Prior to serving at Sonora, Rick was the administrative director of Human Resources for Ukiah Valley Medical Center.  In addition, he was the Employment Manager for Glendale Adventist Medical Center.

Rick is married to Victoria and they have two children, 5-year old Adeline (Addy) and two-year old Ryan.

Susan Knight is the executive director of Patient Financial Services for the network. In her new role, Susan is responsible for the Central Billing Operations for all Kettering Health Network hospitals and Kettering Physician Network. Susan has worked in health care patient financial services for over 31 years, 18 years in hospital billing and 13 years in professional billing. Susan lead out in the consolidation of the Hospital and Physician Customer Services Teams and Cash Management Teams creating transparent customer contact and follow up for our patients as well as producing efficiencies in operations.

Susan, her husband Don, and their adult children Leah and Donnie, five grandchildren and Doc, their German Shorthaired Pointer enjoy camping, hiking, fishing, gardening, and many other activities.

March 20, 2014